Privacy Policy          

Our Contact Details

Glow Fire Stove Installations Ltd

(Trading as Glowfire Stoves and Fireplaces)

Unit 2, Cambrian Park

Cillefwr Industrial Estate

Johnstown

Carmarthen

SA31 3RB

Tel: 01267 238 159

What personal data we collect & why we collect it.

 The information we collect & process may include:

  • Your Name
  • Your Address
  • The Delivery address (if different)
  • Your Email address
  • Your Phone number
  • Dates of purchases
  • Details of purchases
  • Delivery details
  • Date of installations
  • Any other information you provide us with

We use the information that you have given us to provide goods and services to you, reply to enquiries and validate guarantees.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide information to you
  • To supply goods and services to you

How we use this information and what is the legal basis for use

We are using the grounds of Legitimate Interest to collect and store the data you supply.

  • The data that we collect from you is only processed by staff who directly work for us.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  • We will never pass your details on for marketing purposes to a 3rd party without your explicit consent.
  • Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.
  • In the event that any part of our business is sold or integrated with another business, your details may be disclosed to any prospective purchaser or their advisors and passed on to the new owners of the business

 How we store your personal information 

  • Your information is securely stored. Data you provide to us is stored on our secure servers, and sometimes as a physical copy at one location.
  • Data you provide via our contact form is only used to answer your query, and is deleted and/or destroyed once your query has been answered.

Breach Notification

As required, we will inform contacts if a data breach occurs within a 72-hour window of becoming aware of the occurrence of a data breach.  

Changes to this privacy & cookie policy

We may update this Privacy Policy from time to time. 

 Issue 02 – 02.04.2024